Privacy Policy

Last updated: 17 September 2026

Tengu Games respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what personal information we may collect when you visit tengugames.com.au, purchase products from us, contact us or otherwise interact with Tengu Games, and how that information may be used, stored and disclosed.

1. Information We Collect

Depending on how you interact with Tengu Games, we may collect information including:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and purchase history

  • Account information

  • Products purchased or added to your cart

  • Communications and enquiries you send to us

  • Information relating to returns, refunds or customer service requests

  • Information you provide when participating in promotions, competitions or giveaways

Our website and third-party service providers may also automatically collect technical and usage information including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Website interactions

  • Approximate geographic information

  • Cookie identifiers

  • Analytics and website usage information

We aim to collect only information reasonably necessary for operating Tengu Games and providing our products and services.

2. How We Collect Information

We may collect information directly from you when you:

  • Place an order

  • Create or use an account

  • Contact us

  • Subscribe to communications

  • Complete forms

  • Participate in promotions

  • Request a return or refund

  • Browse or interact with our website

Information may also be collected automatically through cookies, analytics technologies and services used to operate our website.

We may receive information from service providers involved in processing payments, fulfilling orders, providing analytics, preventing fraud or otherwise supporting our business.

3. Why We Collect and Use Information

We may collect, hold and use personal information to:

  • Process and fulfil orders

  • Process payments

  • Deliver purchases

  • Provide order confirmations and tracking information

  • Manage customer accounts

  • Provide customer support

  • Respond to enquiries

  • Process returns, refunds and warranty requests

  • Detect and prevent fraudulent or unauthorised transactions

  • Maintain the security of our website

  • Analyse website traffic and performance

  • Understand how customers use our website

  • Improve our website, products and services

  • Maintain transaction and business records

  • Meet taxation, accounting and other legal obligations

  • Send marketing communications where permitted

  • Administer competitions, giveaways and promotions

If information necessary to provide a product or service is not provided, we may be unable to process an order, deliver products or provide the requested service.

4. Squarespace

Our website is hosted and operated using Squarespace.

Squarespace may process information on our behalf to provide website hosting, ecommerce functionality, account features, security, analytics and other website services.

Information processed through Squarespace may include information about your browser, network and device, your IP address, pages you visit and your interactions with our website.

Squarespace may also use cookies and similar technologies required to operate and secure the website.

For more information about Squarespace's handling of information, please refer to Squarespace's privacy documentation.

5. Payments

Tengu Games uses third-party payment providers to securely process customer payments.

Depending on the payment method you choose, your information may be processed by Stripe, PayPal or Afterpay.

Stripe

We use Stripe to process certain payments and provide related payment services.

Stripe may collect information including transaction information, billing information, device information and other information necessary to process payments, authenticate transactions, prevent fraud and provide its services.

Where Stripe processes card payments on our behalf, Tengu Games does not need to directly store your complete payment card details.

PayPal

If you choose PayPal, information required to process your transaction is provided to and processed by PayPal.

PayPal operates under its own privacy policies and may collect information necessary to process payments, prevent fraud, resolve disputes and provide its services.

Afterpay

If you choose Afterpay, information necessary to provide the Afterpay payment service will be processed by Afterpay.

Afterpay operates independently under its own privacy policy and may collect and process information necessary to provide its payment and credit-related services.

Tengu Games does not control all information independently collected by these payment providers.

We recommend reviewing the privacy policy of the payment provider you choose if you would like further information about how it handles your personal information.

6. Shipping and Australia Post

We use Australia Post to assist with the delivery of customer orders.

To arrange delivery, we may provide Australia Post with information necessary to fulfil your order, including:

  • Your name

  • Delivery address

  • Email address

  • Telephone number

  • Parcel and delivery information

Australia Post may use this information to provide delivery, tracking, notification and related postal services.

Australia Post handles personal information in accordance with its own privacy practices.

7. Google Analytics

We use Google Analytics to help us understand how visitors use our website and to measure website and ecommerce performance.

Google Analytics may collect information such as:

  • Pages visited

  • Website interactions

  • Browser and device information

  • Approximate geographic information

  • Referring websites

  • IP and technical information

  • Ecommerce and conversion information

Depending on our website configuration, ecommerce information sent to Google Analytics may include information relating to orders and purchases.

We use this information to understand website traffic, identify how customers use our website, measure sales performance and improve Tengu Games.

Google may process information in accordance with its own privacy policies.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used for purposes including:

  • Keeping the website functioning correctly

  • Maintaining shopping carts

  • Remembering preferences

  • Account functionality

  • Website security

  • Payment processing

  • Fraud prevention

  • Analytics

  • Measuring website and ecommerce performance

Some cookies are necessary for the operation of the website.

Other cookies, including analytics cookies, may be controlled through our website's cookie controls where available.

You can also control cookies through your browser settings. Blocking certain cookies may prevent parts of the website from operating correctly.

9. Who We Share Information With

We do not sell customer personal information.

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Squarespace

  • Stripe

  • PayPal

  • Afterpay

  • Australia Post

  • Google Analytics and associated Google services

  • IT and website service providers

  • Accountants and professional advisers

  • Fraud prevention and security providers

  • Government agencies, regulators, courts or law enforcement where required or authorised by law

We aim to disclose only information reasonably necessary for the relevant service or purpose.

10. Overseas Processing

Some of the technology and service providers used by Tengu Games operate internationally.

As a result, personal information may be processed, accessed or stored outside Australia.

This may include information processed by providers such as Squarespace, Google, Stripe, PayPal and other technology providers and their service providers.

The countries in which information is processed may vary depending on the service provider, its infrastructure and the particular service being used.

Where applicable Australian privacy laws impose requirements on Tengu Games concerning overseas disclosures, we will take reasonable steps to comply with those requirements.

11. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We also use established third-party platforms and payment providers to handle sensitive website and payment functions.

However, no online service, electronic transmission or data storage system can be guaranteed to be completely secure.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • Fulfil orders and provide customer service

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Meet accounting and taxation requirements

  • Meet other applicable legal obligations

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by applicable law.

13. Marketing Communications

If you subscribe to marketing communications or otherwise consent to receive them, we may send you information about:

  • New products

  • Restocks

  • Promotions

  • Sales

  • Events

  • Giveaways

  • Other Tengu Games news

You can unsubscribe from marketing emails at any time using the unsubscribe option contained in the email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages concerning your orders, payments, account or deliveries.

14. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where we are permitted or required by law to refuse access. Where required, we will explain the reason for doing so.

15. Privacy Complaints

If you believe Tengu Games has mishandled your personal information, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period.

Where applicable, if you are dissatisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites

Our website may contain links to websites and services operated by third parties.

Tengu Games is not responsible for the privacy practices, security or content of independently operated third-party websites.

We recommend reviewing the relevant third party's privacy policy before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our website

  • Our business operations

  • Service providers

  • Technology

  • Legal or regulatory requirements

The latest version will be published on our website and identified by the "Last updated" date above.

18. Contact Tengu Games

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Tengu Games

Website: tengugames.com.au